FAQs

FAQ - Your Questions Answered

We understand you might have questions, so we’ve compiled answers to the most common ones. If you can’t find what you’re looking for, don’t hesitate to contact us.

Shipping Questions

When will I receive my order?
Orders are processed within 1-2 business days. Delivery in the Netherlands typically takes 1-3 business days after processing. You’ll receive a tracking link via email once your order is shipped. For more details, please refer to our Shipping Policy.

Do you ship internationally?
Currently, we only ship within the Netherlands. We may expand to international shipping in the future. For more information, visit our Shipping Policy.

How much are the shipping costs?

• Orders over €25: Free shipping.

• Orders under €25: A flat rate of €4,95 applies.

How do I track my order?
You’ll receive a tracking link via email once your order is dispatched. If you haven’t received it, please check your spam folder or contact us at shipping@bracium.com.

What happens if my order is delayed?
Delays can occur during busy periods or due to unforeseen circumstances. Please contact us at shipping@bracium.com for updates if your order doesn’t arrive within the expected time-frame. For more details, refer to our Shipping Policy.

Order Questions

Can I modify or cancel my order?
If you need to make changes or cancel your order, contact us at support@bracium.com within 24 hours of placing your order. Once the order is processed, changes may no longer be possible. See our Terms and Conditions for full details.

What should I do if I receive the wrong item?
We’re sorry for the inconvenience! Please email us at support@bracium.com with your order number and a photo of the incorrect item, and we’ll resolve the issue as quickly as possible.

Returns and Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and include proof of purchase. Please refer to our Refund Policy for more details.

How do I initiate a return?
To start a return, email us at returns@bracium.com with your order number and reason for return. We’ll guide you through the process. For full instructions, visit our Refund Policy.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to your original payment method. For more details, visit our Refund Policy.

Do you offer exchanges?
Yes, we offer exchanges for defective or damaged items. Contact us at returns@bracium.com to arrange an exchange. Refer to our Refund Policy for more details.

Product Questions

Are your products guaranteed?
We stand by the quality of our products. If you experience any issues, contact us at support@bracium.com, and we’ll make it right. For more information, visit our Terms and Conditions.

How can I care for my product?
Each product comes with care instructions to ensure longevity. If you have specific questions, email us at support@bracium.com.

If you have additional questions, feel free to reach out to our team. We’re here to help! You can also find more information in our Privacy Policy, Legal Notice, and Contact Information.